Dear Californians: You might want to sit down for this.
According to Market Force’s annual satisfaction survey, In-N-Out is no longer the reigning fast-food restaurant in the country.
While ranking No. 1 overall on 2018’s survey, the West Coast-based burger chain has now been unseated by Georgia-based Chick-fil-A.
In this survey of more than 7,600 consumers, In-N-Out received a composite loyalty index of 73%, but Chick-fil-A secured the crown with 79%. This index was broken down into different categories: food quality, speed of service, value for money, healthy options, overall cleanliness, staff friendliness, curb appeal and atmosphere.
The In-N-Out staff is pretty friendly with a score of 73% in this category, but at 82%, Chick-fil-A staff is even friendlier. Plus, Chick-fil-A eclipsed everyone with an 82% score in overall cleanliness.
Second place overall went to Louisiana-based chicken restaurant Raising Cane’s with a 78% composite loyalty index score.