Riverside County Animal Services Faces Scrutiny Over Consultant Practices and Shelter Policies

Riverside County Animal Services remains under intense public and media scrutiny as questions persist about management practices and consultant strategies. Since early this year, reports have surfaced about operational deficiencies, conflicting data, and a controversial $2.5 million consultant contract. At the center of the debate is consultant Kristen Hassen, who attended a recent animal commission meeting amid backlash over her practices. Hassen has denied allegations that her methods promote leaving stray animals on the streets to lower shelter intake numbers, a claim disputed by critics. Local advocates, including Mary Strong, highlight similar criticisms of Hassen’s methods in other jurisdictions like El Paso, Texas, and Pima County, Arizona. Supervisors are also facing pressure for accountability. Supervisor Manny Perez, who previously supported internal audits, has now signaled openness to a third-party or forensic audit to address discrepancies in shelter data. Critics argue that only a forensic audit can provide transparency and uncover potential mismanagement. Michael Phipps Russell, CEO of Loving All Animals, proposed adding an agenda item to discuss policy changes in city contracts with the county. He aims to enforce no-kill policies, emphasizing the importance of clear guidelines to drive humane animal care practices. Despite ongoing meetings and public discussions, the question remains whether meaningful action will follow. Critics like Fred Roggin note the pattern of denials, deflection, and slow progress, urging the county to take tangible steps to resolve systemic issues. Hassen’s denial of key allegations and the county’s limited transparency have fueled skepticism. Advocates argue that solving the shelter crisis requires both immediate reforms and a commitment to rebuilding trust with the community. The discussion continues as stakeholders push for accountability, clarity, and humane solutions.